This section of NOVA allow you to access the domains currently on your platform.
You search for the domain you need here.
Add a domain to the system here.
Once you select "Add Domain" to the platform, you will be taken to a small pop up window like this.
The NAME field is the name of the domain on the platform you will use to find and interact with when a customer calls in with an issue or to make changes to their domain. It will also make up part of the login name the customer will use to get into the NOVA portal. Therefore, we recommend that you make the name short using upper and lower case letters and numbers. NO SPACES and NO SPECIAL CHARACTERS of any kind as these cause issues with the domain creation process. BE SURE TO SPELL THE NAME
The Description field is where you can put a more complete name for the company than the shortened form you used for the domain name. Example: Domain name is ACME instead of Advanced Computer Meme Executors. In this field you can use spaces, numbers, letters, and special characters if needed.
Email Sender is where you put your reseller email address for when you receive email notifications from the domain it tells the emails where to go. Example email@example.com
Leave Residential to "NO" and Status as "Active"
Now we switch to the Defaults tab
The Default settings on this page with dictate the basic settings for the domain.
Dial Permission will always be US and Canada
Time Zone will change depending on where you are in the country.
Voicemail Transcription is defaulted to disabled
Area Code is where you put the area code of the customer's phone number
Caller Name is what name will be displayed on the caller ID when the customer calls someone.
Caller ID is where the phone number that is going to main number for the customer.
911 Caller ID is where the phone number the customer wants E911 to be bonded to will go. Usually, it is the same as the Caller ID phone number but not always. NOTE! You need to make sure this information is correct as if someone calls 911, even if they hang up immediately after dialing the call, and the information is wrong, you can be slapped with a $150 fee from the E911 service in your state.
Enable Voicemail check box allows the domain to receive voicemail. Leave this on.
Preferred Server Location defaults to No Preference but you can chose a specific server location if you wish. If you do, an option to resync all the phones in this domain pops up. This is mainly for if you are changing a domain after it has been created.
The Limitations screen is rather simple as we leave all the settings at unlimited.
When finished, press the Add button to finish creating the domain and thus adding it to your platform.